Troubleshooting

Find the message or problem you see below. Each guide says who can fix it and what to try.

Find your issue

Message or symptom	Who can help
X content could not be loaded	Readers and editors
Timeline needs the site X API key	Confluence admins
X rejected the site API key	Confluence admins
X API access does not cover timelines	Confluence admins
X account or List is private, protected or suspended	Page editors
X account or List could not be found	Page editors
X is limiting requests	Readers and Confluence admins
X Post read allowance has been used up	Confluence admins
X API credits have run out	Confluence admins
X is not responding	Readers and editors
Message Button cannot find the recipient	Page editors
Why is Insert or Save unavailable?	Page editors

Before contacting support

Open the source on X. Note when it failed and copy the error message. An editor may see more detail than a reader. Never send an API key or Bearer Token.

For general questions, see FAQs. If these steps do not help, contact support.